Your privacy, in plain language

When you have a scan with us, you trust us with some of your most personal information. This page explains, in plain language, what we collect, where it goes, and the choices you have.

A woman with curly hair and glasses smiling while working on a laptop at a desk in a cozy, well-lit room.

    • What we collect: your contact and Medicare details, your referral, your images and our radiologists' reports, plus safety information like pregnancy status and allergies.

    • Why: to perform your scan safely, report it accurately, get the results to the doctor looking after you, and bill correctly.

    • Who sees it: your referring doctor, our clinical team, and your My Health Record unless you opt out. We never sell your information or give it to marketers.

    • AI: technology tools, including AI, may help highlight findings or prioritise urgent cases, but every report is written and approved by a specialist radiologist. We do not allow your identifiable information to be used to train AI systems.

    • How we protect it: secure systems, unique staff logins, encryption, and audit trails that record who opened your file. If a serious breach ever affects you, we will tell you.

    • How long we keep it: at least 7 years after your last visit, or until age 25 for children, as the law and professional standards require.

    • Marketing and education: with your consent we may send health education content and practice news. Every message includes a free opt-out, and your image or scans never appear in promotional material without your separate written consent.

    • Your rights: see your records, ask us to fix mistakes, opt out of My Health Record uploads, and complain if we get it wrong.

  • We upload your reports to your My Health Record by default because it helps any doctor treating you, anywhere in Australia. If you would rather a report was not uploaded, just tell our staff before your examination.

  • Contact our Privacy Officer at privacy@coreradiology.com.au or on 1300 937 226. We will acknowledge privacy complaints within 2 business days and aim to respond within 30 days.

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    If we cannot resolve it, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or, for health-service complaints in South Australia, the Health and Community Services Complaints Commissioner (hcscc.sa.gov.au, 1800 232 007).

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    You can also give us feedback about any part of your experience with us.

Download Our Full Privacy Policy

The Core Radiology Process

Got a referral from your doctor?

Whether it's a request from your local GP, physio, or specialist, getting started is easy. We accept all valid imaging referrals, even if they have another clinic's name printed on the top.

Book your appointment

Give our friendly team a call or book your spot online. We’ll find a time that works for your schedule and let you know straight away if your scan is bulk-billed, ensuring there are no surprise out-of-pocket costs.

The day of your scan

When you arrive at Core Radiology. our team will take the time to make sure you’re comfortable. We’ll explain exactly what’s going to happen and get your scan done efficiently using our state-of-the-art, low-dose imaging tech.

Fast, clear results

Once you're finished, you're good to go. Our specialist radiologists will review your images and send a comprehensive, accurate report securely straight back to your referring doctor usually within 24 to 48 hours.

Get in Touch

We are here to help.

Whether you have a question about an upcoming scan, need to discuss your referral, or want to book an appointment, our friendly front-of-house team is ready to assist you.

Call: 1300 WeScan (1300 937 226)

email: hello@coreradiology.com.au