What we collect: your name, date of birth and identifiers (such as your Medicare number or Individual Healthcare Identifier), your doctor’s referral, relevant history such as pregnancy or implants, your images and earlier scans, and our radiologists’ reports. Most of this reaches us from the practice or hospital where you had your scan.

• Why: so a specialist radiologist can report your scan accurately, raise anything urgent with your treating team quickly, and support the practice or hospital that is looking after you.

• Who sees it: the practice or hospital that sent us your scan, the doctor who referred you, and our radiologists and support staff, all bound by confidentiality. The practice or hospital uploads reports to My Health Record unless you opt out with them. We never sell your information or give it to marketers.

• Where it stays: in Australia. All our reporting is done onshore, and we do not send patient information overseas.

• AI: technology, including AI, helps with tasks like dictation and workflow. We do not currently use clinical AI on any scan; if we ever do, it will only be with the practice’s written authorisation, and a specialist radiologist will still read every image and sign every report. We never allow your identifiable information to be used to train AI systems.

• How we protect it: secure, approved systems, unique logins, encryption, managed radiologist workstations, and audit trails that record who opened your study. If a serious breach ever affects you, we will tell you.

• How long we keep it: we keep our reports and related records for at least 7 years after the service, or until age 25 for children, as the law and professional standards require. The practice or hospital keeps your images.

• Marketing: we do not use patient information for marketing, and your images or scans never appear in anything we publish without your separate written consent.

• Your rights: see what we hold about you, ask us to fix mistakes, opt out of My Health Record uploads through your practice, and complain if we get it wrong.

Under Australian law, most imaging reports are uploaded to My Health Record by default, because it helps any doctor treating you, anywhere in Australia. The practice or hospital where you had your scan manages the upload, even when our radiologist wrote the report.

If you would rather a report was not uploaded, tell that practice before your scan is reported.

You can also hide or remove reports yourself in My Health Record, or call the helpline on 1800 723 471.

Contact our Privacy Officer at privacy@coreradiology.com.au or on 1300 732 363. We acknowledge privacy complaints within 2 business days and aim to respond within 30 days. If your complaint is about the practice or hospital where you had your scan, we will help you reach them.

If we cannot resolve it, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992). For anything involving My Health Record, you can also contact the Australian Digital Health Agency on 1800 723 471.

Health-service complaints can also go to the commissioner in the state or territory where you had your scan:

• NSW: Health Care Complaints Commission, hccc.nsw.gov.au, 1800 043 159

• Victoria: Health Complaints Commissioner, hcc.vic.gov.au, 1300 582 113

• Queensland: Office of the Health Ombudsman, oho.qld.gov.au, 133 646

• South Australia: Health and Community Services Complaints Commissioner, hcscc.sa.gov.au, 1800 232 007

• Western Australia: Health and Disability Services Complaints Office, hadsco.wa.gov.au, 1800 813 583

• Tasmania: Health Complaints Commissioner, healthcomplaints.tas.gov.au, 1800 001 170

• ACT: ACT Human Rights Commission (Health Services Commissioner), hrc.act.gov.au, (02) 6205 2222

• Northern Territory: Health and Community Services Complaints Commission, hcscc.nt.gov.au, 1800 004 474

We provide free interpreter access through TIS National on 131 450.

You can also give us feedback about any part of your experience with us.