Consumer and Stakeholder Feedback Policy
Your feedback helps us keep our imaging services safe, respectful and high quality. Whether it's a compliment, a suggestion or a complaint.
OTHER WAYS TO REACH US:
In person or by phone — speak with any staff member, or ask for our Clinical Director on 1300 937 226.
By email — hello@coreradiology.com.au
By letter — Attn: Clinical Director, Core Radiology Partners, PO Box [insert], Burnside SA 5066.
You can give feedback anonymously if you prefer. If English is not your first language, we can arrange a free interpreter through TIS National on 131 450. If you are deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.
WHAT HAPPENS NEXT:
If you make a complaint, we will acknowledge it within 2 business days. A senior staff member will look into what happened, keep you informed, and we aim to resolve most complaints within 30 days. Your privacy is protected at every step, and we treat everyone involved fairly.
NOT SATISFIED?
If you're not happy with how we've handled your concern, contact our General Manager – Operations and Partnerships on 1300 937 226 or hello@coreradiology.com.au.
You can also contact an independent body at any time — you don't have to complain to us first:
Health and Community Services Complaints Commissioner (SA) — 1800 232 007 or hcscc.sa.gov.au
Ahpra (concerns about a registered health practitioner) — 1300 419 495 or ahpra.gov.au
Office of the Australian Information Commissioner (privacy concerns) — 1300 363 992 or oaic.gov.au
The Core Radiology Process
Got a referral from your doctor?
Whether it's a request from your local GP, physio, or specialist, getting started is easy. We accept all valid imaging referrals, even if they have another clinic's name printed on the top.
Book your appointment
Give our friendly team a call or book your spot online. We’ll find a time that works for your schedule and let you know straight away if your scan is bulk-billed, ensuring there are no surprise out-of-pocket costs.
The day of your scan
When you arrive at Core Radiology. our team will take the time to make sure you’re comfortable. We’ll explain exactly what’s going to happen and get your scan done efficiently using our state-of-the-art, low-dose imaging tech.
Fast, clear results
Once you're finished, you're good to go. Our specialist radiologists will review your images and send a comprehensive, accurate report securely straight back to your referring doctor usually within 24 to 48 hours.
Get in Touch
We are here to help.
Whether you have a question about an upcoming scan, need to discuss your referral, or want to book an appointment, our friendly front-of-house team is ready to assist you.
Call: 1300 WeScan (1300 937 226)
email: hello@coreradiology.com.au